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Other Duties as Assigned, American Library Magazine January/February 2019

Print & Online

“I switched to a public library in D.C. Ninety percent of the patrons we saw on a daily basis were experiencing homelessness, addiction, and severe mental health issues. There was not a day that I did not witness a psychotic episode. I called 911 once a week. People say, “Other branches aren’t that bad,” and I’m not interested, because if one branch is like that, your system is failing, as far as I’m concerned. Every day I’d go: “I think I’ll have PTSD from this job.”

About a month before I left, I got my third manager in the eight months I was there. She told the library, “I’m not taking this job unless there’s a full-time police officer.” Once we got that officer, I realized one day, “I haven’t been screamed at in a week.” But I have a lot of issues with police in general, so I don’t believe that should be a solution. Is that what we have to resort to in order to keep order? I want to believe “no,” but it’s hard, because I did see a huge difference.

The funny thing is, I loved being a librarian. I loved providing a service to underserved people who deserve a leg up in the world. But there’s no possible way to do it long-term the way that I was. When I thought about what being a librarian would look like for me five or 10 years down the road, I was sick.”


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The American Scholar: Long Live the Library
August 2018
19 minutes

“To bust the myth that libraries could ever be replaced by a for-profit enterprise, we hit the stacks ourselves and spoke to librarian Amanda Oliver about the services that libraries don’t get enough credit for.”